Cancellation & Refund Policy
Last updated: January 2026
We want every rental to feel easy. This page explains when you can cancel, what gets refunded and how long it takes.
Cancelling before delivery
You can cancel a rental free of charge any time before the toy leaves for delivery. Call or WhatsApp us, or cancel from My Rentals in your account. The full amount you paid online is refunded.
Cancelling after delivery
If the toy has already been delivered, the running month is charged in full. Any remaining pre-paid months are refunded once the toy is collected and checked.
Damaged or unsatisfactory toy
If a toy arrives damaged, incomplete or unhygienic, tell us within 24 hours of delivery. We will replace it at no cost, or give you a full refund of that toy's rent if a replacement is not available.
Security deposit
The refundable security deposit is returned after the toy is collected and inspected, normally within 5–7 working days. Charges for missing parts, heavy damage or loss are deducted from the deposit and explained to you before deduction.
Membership fee
The one-time membership fee is non-refundable, as it activates your account and reserves your slot in our Jalgaon service list.
Delivery charges
Delivery charges are non-refundable once the toy has been dispatched.
How refunds are paid
Refunds are sent back to the original payment method used at checkout (UPI, card, netbanking or wallet). Banks usually credit the amount within 5–7 working days after we process it.
Need help?
For any refund query, contact us with your booking number. We respond within 24 hours on working days.
Questions?
SWASI Toy Library, Jalgaon, Maharashtra, India.
Phone / WhatsApp: +91 93710 99022
Email: swasitoylibrary@gmail.com